IT Technician & Business Owner | Hardware/Software Support | VBA Development | Systems Administration

An independent SME IT support and repair business

Owner-operated IT support business providing hardware and software fault diagnosis and repair for PC and Apple platforms. Advises customers on repairs, upgrades and purchases. Manages stock sourcing, surplus equipment sales and all business financials including cashflow, budgets and tax returns.

A small London-based product design and manufacturing company

Provided general administration for large clients. Streamlined procedures and automated tasks using Excel Macros. Developed a Visual Basic application adopted across the whole company. Maintained and developed the company website.

A small telecoms services provider (contract)

Handled customer queries and faults by phone and email. Programmed phone systems to customer requirements. Produced and amended call-data reports using macros and formulae. Trained clients and staff on in-house telephony platform.

A small professional services and outsourcing company

Provided desktop support for Windows and DOS PCs and MITEL phones. Built and maintained file, web and DNS servers and network infrastructure. Maintained and upgraded security systems including CCTV and key entry. Managed user privileges including staff account creation and removal.

A small professional services and outsourcing company

Created and ran management information reports. Developed dBase databases to manage financial policies. Tracked and repaired database faults. Engaged with clients to identify and implement system improvements.

A small residential lettings agency

Ran reports to identify upcoming tenancy renewals. Liaised with tenants and landlords to agree renewal terms. Prepared and executed renewal contracts across various tenancy types and issued legal notices.

A small London-based product design and manufacturing company

Produced client design briefs, negotiated costs with international factories, and designed revenue and margin spreadsheets. Coordinated production, packaging and deliveries for major customers. Managed purchase orders, supplier relationships, international air and sea freight, and produced invoices using Sage Line 50.

A large national pub and hospitality chain

Managed back-office systems, safe checks and budgeting as a key holder. Responsible for staff training and cellar management. Completed the company's management foundation training programme and obtained a personal licence.

A small internet service provider

Handled customer queries by phone and email. Liaised with wholesale suppliers to resolve service issues. Managed hardware distribution and ordering. Performed technical configuration of business-grade routers.

Various organisations across multiple sectors (temporary agency placements)

Temporary placements covering administration, despatch, accounting, marketing, sales and data entry.

A large national retail chain

Key holder responsible for back-office systems, safe checks and banking. Managed day-to-day store operations including customer service and sales. Provided staff training for newly acquired branches.