IT Support & Junior Infrastructure Engineer with 8+ years of hands-on experience across endpoint management, networking, Azure/Intune, JAMF, and first/second-line support in multi-platform environments

A global ride-hailing technology company

Provided internal employee IT support, troubleshooting day-to-day issues. Onboarded and configured new user equipment. Managed IT asset inventory. Processed tickets via Jira Service Portal. Delivered remote support and onboarding for users worldwide. Managed system access and Slack groups. Performed hardware and software troubleshooting across macOS and Windows. Applied basic networking knowledge. Managed devices via JAMF and Zoho MDM.

A mid-sized furniture retail company

Delivered day-to-day IT support for in-house staff. Monitored backup systems and security endpoint software for vulnerability risks. Onboarded and set up new user equipment. Maintained network infrastructure and managed IP and mobile phone setups for users and departments.

A mid-sized real estate company

Supported IT infrastructure maintenance and troubleshooting in collaboration with an IT contractor. Assisted with installation and configuration of servers, networks, and storage. Managed software updates, firewall and access control configuration, performance monitoring, and asset management. Created and maintained technical documentation.

A managed IT services provider

Provided first-line IT support for multiple client companies via phone and ticketing system. Managed SLA compliance, created users in Microsoft 365 and AD-synced environments, delivered remote desktop support, escalated complex issues, and used monitoring agents for diagnostics and security vulnerability reporting. Hands-on experience with Azure and Intune.

A UK-based hardware and technology solutions company

Diagnosed and repaired specialist tablets as part of a junior engineering team. Provided engineering support and coordinated with team members to meet SLA targets.

A large international quick-service restaurant chain

Customer-facing role involving order taking, customer service, team collaboration, and working efficiently under pressure.

Independent freelance operation (two-person team)

Repaired and built desktop and portable computers for gaming and professional use. Diagnosed and resolved issues on computers, laptops, and smartphones. Performed OS resets, hardware and software upgrades, and advised clients on hardware procurement within budget constraints. Experienced across Windows, Android, Ubuntu, and Linux platforms.

A seasonal hospitality venue

Provided customer service in a fast-paced bar environment, maintaining cleanliness and working efficiently as part of a team.