ISTQB-Certified QA / Test Engineer | Manual & Automation Testing | Selenium (Ruby) | REST

A UK-based financial software company

Designed and built a Selenium automation framework (Ruby, RSpec, Page Object Model) with config-driven architecture, timestamped log reporting, and Slack webhook integration for automated result notifications. Designed and maintained an automated regression suite validating financial calculation outputs across multiple products. Executed manual test cases each sprint (regression, exploratory, UAT) across multiple integrated web platforms. Handled REST API testing via Postman, validating data flows and integration accuracy. Raised clear, actionable defect reports with full traceability through fix and retest. Provided go/no-go quality assessments for releases. Documented test plans and QA processes in Confluence. Actively participated in all Agile sprint ceremonies including backlog refinement, planning, and retrospectives.

A UK-based financial software company

Investigated and resolved software incidents through structured root cause analysis, reducing recurring issues. Collaborated with QA and development teams to prioritise high-impact defects and validate fixes before re-release. Supported pre-deployment testing of patches, contributing a user-perspective lens to quality assurance.

An early-stage agri-tech startup

Used SQL and Power BI to analyse customer usage patterns, producing reports that informed product improvements and measurably improved user retention. Translated data insights into clear, actionable recommendations for product and engineering stakeholders.

A large telecommunications company

Identified and documented system defects and usability issues, contributing to improved product compliance and customer engagement. Conducted structured usability testing as part of product release cycles.

A large telecommunications company

Maintained an excellent SLA resolution rate on technical support cases with clear escalation protocols and documented issue tracking. Produced internal knowledge base articles to support consistent team responses to recurring issues.

A major retail bank

Processed high-volume daily transactions accurately and in compliance with regulatory requirements.